Privacy Policy

Introduction

Zilch Co Pty Ltd (ACN 679 447 324) (referred to as we, us, and our) understands that your privacy is important and is committed to protecting it. This Privacy Policy sets out how we collect, store, use, and disclose information about you.

We may modify or amend this Privacy Policy from time to time. If we do, we will display a notice on our website indicating when such revisions have been made.

Unless you notify us otherwise, we will assume that you consent to the collection and use of all information provided to us in accordance with this Privacy Policy.

Collection of Personal Information

Personal information is information or an opinion about an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.

We may collect personal information from you when you:

• Purchase any goods or services from us (including information you provide during checkout)
• Visit our website
• Complete any of our online forms, surveys, or calculators
• Use our browser extension, the Zilch Compliance Assistant (see below)
• Participate in an event, promotion, or competition we organise
• Contact us via phone, email, post, or in person
• Otherwise interact with us in ways notified from time to time

The personal information we collect may include:

• Your name
• Date of birth
• Address and contact details
• Responses to interactive tools such as calculators or quizzes
• Behavioural data from your interactions with our site
• Any communications or feedback you send us

We may also collect information about you from third parties when relevant and lawful. If we receive information we would not have been entitled to collect directly from you, we will destroy or de-identify it promptly.

Where possible, you can interact with us anonymously or using a pseudonym — for example, when making a general enquiry. However, for most services we require at least your name and contact details to be able to provide them effectively.

Our Website

When you visit our website, our web servers may automatically collect:

• Your IP address
• Date and time of visit
• Pages and resources accessed
• Actions taken on the website
• Your browser type and version

Our website uses cookies (small text files stored on your device) to collect certain information automatically. Most browsers accept cookies by default, but you can choose to block or delete them. Note that rejecting cookies may mean some website functions will not work properly.

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review the privacy policies of those sites before providing personal information.

Zilch Compliance Assistant (Browser Extension)

The Zilch Compliance Assistant is a browser extension for Google Chrome and Microsoft Edge. It helps you answer compliance questionnaires in online forms, such as Google Forms and Microsoft Forms, using your organisation's documents and data in Zilch. This section explains what information the extension handles.

What the extension reads

The extension reads a web page only when you click Read this form in its side panel. It then reads the questions in the form on that page, including each question's wording and answer options, along with the page's title and web address. It does not read:

• Anything typed into the form
• Password fields or files attached to the form
• Any other page you visit, or your browsing history

For forms on websites other than Google Forms and Microsoft Forms, your browser asks for your permission for each website before the extension can read it.

How the information is used and shared

The questions the extension reads are sent to Zilch and saved in your organisation's Zilch account as a questionnaire. Zilch uses them to draft answers from your organisation's documents and data for you to review. To draft answers, the questions and information from your organisation's documents and data are processed on our behalf by our artificial intelligence (AI) service provider. The extension sends information only to Zilch.

Only answers you approve are entered into the form, and only when you click Fill the form. The extension never submits a form. You review and submit it yourself.

What it stores in your browser

The extension stores a connection token that links it to your Zilch account, and a record of which questionnaire belongs to the form you have open. It never sees or stores your Zilch password. You can disconnect a browser at any time from Compliance → Questionnaires in Zilch, after which its token no longer works. Removing the extension deletes what it stored in your browser.

What we don't do

We do not sell information from the extension, use it for advertising, or use it to determine creditworthiness or for lending purposes. We use it only to provide the extension's questionnaire answering feature. Our use of information received from the extension adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements.

Use of Personal Information

We generally use your personal information to provide products and services to you, operate our website, and improve your experience. Additional uses may include:

• Sending you information about our products and services
• Email notifications for promotions, offers, or product updates
• Conducting marketing activities or market research
• Responding to your questions, feedback, or complaints
• Improving our website and services

You may opt out of receiving marketing communications at any time by using the unsubscribe function provided or by contacting us directly.

Sharing of Personal Information

We may share your personal information with:

• Related companies within our corporate group
• Trusted third-party contractors who assist us in operating our business

Where personal information is shared, we take reasonable steps to ensure that those third parties protect it and use it only for the purposes for which it was disclosed.

We do not sell your personal information. In some cases, we may offer promotional partnerships where your details are shared to deliver a benefit (e.g. a free product or special offer). You will always be notified in advance and given the option to opt out.

Access and Correction

You can request access to the personal information we hold about you, and request that it be corrected if inaccurate, incomplete, or out of date.

Requests can be made in writing (see contact details below). In most cases, we will provide this information free of charge. If we refuse access, we will explain why (unless it would be unreasonable to do so).

If you are in the EU or UK, you also have rights under GDPR, including the right to have your data deleted in certain circumstances (Article 17). To request deletion, please contact us using the details below.

Protecting Your Personal Information

We use appropriate technical and organisational security measures to protect your personal information against misuse, loss, unauthorised access, modification, or disclosure. This includes access control, encryption, secure networks, and physical security measures.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website at tryzilch.com/privacy-policy. We will display a notice on our site when material changes are made.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your data, please contact us:

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au or call 1300 363 992.