- The customer
- A wholesale distributor used Zilch to take the repetitive work out of customer compliance requests, reducing questionnaire and supplier admin time by 87%.
- Sells to
- Corporate and government customers
The situation
Modern Slavery and responsible sourcing questionnaires kept asking for information the distributor already had, in previous submissions, company documents and even on its website.
But each new request meant finding the answers, checking documents were current, uploading them individually and chasing suppliers for anything missing.
What was at stake
It was hours of admin to tell customers what they already knew.
What Zilch did
Zilch brought the distributor’s answers and up-to-date documents into one compliance profile.
Answered from evidence
- When a customer sent an online questionnaire, the distributor simply opened the form and activated the Zilch browser extension.
- The agent filled in the answers and uploaded supporting documents automatically.
Flagged for review
- Anything uncertain flagged for review.
Requested from suppliers
- Zilch also handled routine supplier follow-ups and document tracking, leaving the team to manage requests for missing factory documents.
Outcome
Questionnaires that previously took an hour were filled in within two minutes. Combined with less supplier admin, this reduced the time spent responding to customer compliance requests by 87%.
- Result87%less time responding to customer compliance requests
- Result2 minper questionnaire, down from an hour
The distributor already had most of the information. Zilch made it easy to use again, freeing the team to focus on what actually needed their attention.
Outputs
Customer questionnaireFilled by the Zilch agent
Supplier follow-upRoutine, sent by Zilch
- Evidence: a document on file
- Estimate: modelled, method attached
- Missing: flagged as a gap
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